Customer Solution Specialist with Industry Leading Signage Business Florence

Customer Solution Specialist with Industry Leading Signage Business

Full Time • Florence
The sign industry is ever-changing, fast-paced, and dynamic. All you have to do is look around and see signs of all types everywhere. You will never be bored working in the sign industry as even the smallest jobs up to very large projects are unique and highly customized. 

FASTSIGNS is the franchise industry leader with over 700 locations worldwide. We have the most extensive training programs, both online and in-person, in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS, we pride ourselves on the best customer service in the Sign Industry, and to prove it, we survey our customers to ensure we constantly improve our service. 

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth, and a career path? If so, we are looking for employees like you in the ever-changing Sign Industry. 
As a FASTSIGNS Customer Solution Specialist, you will be the initial contact with current and prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways, such as by email, telephone, and in-person. You will be working to build long-lasting relationships by turning prospects into customers and then into long-term clients. 
Our ideal candidate for this position is outgoing, responsive, eager to learn, and has the ability to build relationships. Excellent listening and communication skills, detailed documentation, and organization are essential for this position. You will learn to prepare estimates, implement work orders and ensure the timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans, manage billing and accounts receivable, and be intimately involved in the success of the FASTSIGNS Center.  Prior sign industry experience is a plus but not required.

We are not just looking for anyone to fill this position; we are looking for someone who believes they are the best! We don’t consider this position entry-level; we consider it a stepping stone for any individual who wants a career path and personal growth. We encourage you to apply if you think you have what it takes to be successful in this dynamic industry. Are you that person? 
We provide:

  • Industry training and support to ensure you're successful
  • Competitive base pay plus quarterly bonus based on goals
  • Health insurance and 401(k) are available
  • Fun, professional, team-oriented atmosphere
  • State-of-the-art equipment and technology
Applicants must possess:

  • Integrity without compromise and a strong work ethic
  • Desire to delight customers with every interaction
  • Creative imagination and problem-solving skills
  • Willingness to learn and grow in a fast-paced environment
  • Strong communication skills, both verbal and written
  • High standard of excellence, organization, and attention to detail
 Job Type: Full-time

Pay: up to $25 per hour (depending on experience)
Non-Exempt, hourly rate of pay
Bonus Pay:
  • Annual bonus plan based on team and individual performance
  • Paid time off
  • Health insurance
  • 401(k) with company matching 
  • 8:30-5:00, Mon-Fri
  • Over time, as needed
  • Customer service: 1+ year
  • Inside sales: 1+ year (Preferred but not required)
Compensation: $19.00 - $25.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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Typically Monday through Friday business hours
Fast growing industry
Opportunity to work in a variety of roles